Privacy policy
Last updated: 21/07/2026
1. INTRODUCTION
SolveLens respects your privacy and processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Spanish law.
This policy covers products marketed under SolveLens:
• Managed website (www.solvelens.com and client panel)
• SolveLens HR (hr.solvelens.com and mobile app)
Depending on the product, SolveLens may act as controller or as processor on behalf of the client company.
Privacy contact: info@solvelens.com
2. MANAGED WEBSITE — SOLVELENS AS CONTROLLER
2.1. Data we collect
• Identification: name, email, company, phone
• Billing: handled by Stripe (SolveLens does not store full card numbers)
• Technical access: hosting, CMS, database, DNS credentials and managed URLs (stored encrypted)
• Browsing: IP, browser, pages visited, language (see Cookie Policy)
• Communications: support and incident emails
2.2. Purposes
Service delivery, billing, backups, monitoring (Pro Plan), operational communications, service improvement and legal compliance.
2.3. Legal basis
Contract performance, consent (non-essential cookies), legitimate interest (security and improvement) and legal obligation (invoicing).
2.4. Retention
During the contractual relationship and, after termination, legal periods (e.g. 6 years for invoicing) or technical periods stated in the terms.
3. SOLVELENS HR — ROLES AND DATA
3.1. Client company data (SolveLens controller)
We process administrator and billing account data: identification, email, company name, tax ID, payment data via Stripe, access logs and support.
Purpose: registration, contract, billing, support and platform security.
3.2. Employee data (company controller, SolveLens processor)
Time records, absences, labour documents, employee profiles and internal communications are the responsibility of the subscribing company. SolveLens processes them only to provide the service, under client instructions and the DPA.
Employees should exercise rights primarily with their employer. The HR portal provides specific information and personal data export.
3.3. Additional HR information
Detailed policy for HR portal users is published at hr.solvelens.com/privacidad and supplements this document.
4. RECIPIENTS AND TRANSFERS
We may share data with:
• Stripe (payments) — https://stripe.com/privacy
• Hosting and infrastructure providers (EU or adequate safeguards)
• Transactional email services
• Authorities when legally required
5. RIGHTS
Access, rectification, erasure, restriction, portability, objection and withdrawal of consent where applicable.
To exercise them: info@solvelens.com (subject «GDPR Rights Request»). We respond within 30 days.
Complaint to the Spanish DPA: www.aepd.es
6. SECURITY
Technical and organisational measures: encryption of sensitive credentials, access control, backups, security updates and monitoring. Breach notification under GDPR when required.
7. COOKIES
See the Cookie Policy for the corporate site, managed website panel and HR portal.
8. CHANGES
We may update this policy with reasonable notice (email or in-product notice).
This policy forms part of SolveLens Terms and Conditions.